It field support engineer

OverviewThe primary functions of an AFE is to manage the spares movement inbound and outbound the warehouse, resolution of minor incidents that are raised by our customers and assisting on parts deliveries to Field Engineers & Service Partner Engineers onsite. Incidents and changes can be related to Servers, tape libraries/drives, storage devices, printers, and various other pieces of equipment.Primary WorkflowSpares management inbound and outbound the warehouseHandle quarterly stock take in Local Warehouse & Service Partner WarehousesOnsite minor break-fix hardware maintenance (Hot swap hard disk replacement, cable reseat, etc)Conduct onsite physical & logical audits for proactive sparing.Perform quarterly onsite preventive maintenance per assigned customer.Handle spare parts deliveries to FE, Se P & client.Issuance of IMR’s, POR’sAssist VCA’s & BDA’s for investigating missing parts from stock counting.Customer communicationUpdating TRT internal proceduresLearning additional technical and non-technical skills.Sourcing Local Service PartnersSourcing Local Logistic Partner / SupplierRequired DeliverablesEnsure above 95% accuracy between Net Suite inventory database and actual TRT & Se P warehouse spares.Ensure all supported incidents or tickets are resolved within SLAs.Ensure all customer communication is prompt, professional and reliable.Ensure all commitments made to customers are met or re-scheduled with the customer’s knowledge and approval.Continuously learn additional technical and non-technical skillsEscalate calls through the correct channels promptly.24 x 7 Support StructureComply fully with company policy to always protect the interests of TRT.Ensure local Se P is available for onsite requirements.Working with VCA team for local parts sourcingAccountabilitiesLocal ticket management/status monitoring and make sure they are resolved within SLAs.Warehouse inventory movement monitoringEnsure warehouse parts labelling & binning is compliant with TRT global standardEnsure procedures are properly followed when onsiteEnsure on time support for spare partsDisaster RecoveryCoordination within FE / Se P team for urgent part requirement onsiteHandle coordination & keep good working relationships with logistics and service partners.Coordination with known local vendors for urgent logistics sparing.Coordination with VCA, BDA & GSD division for parts needed for a call.Coordination with VCA, BDA & GSD division for inventory movementAppropriate escalation to Shift leader or Field Services Team Leader when necessary.Service Call UpdatesEnsure timely updating to GSD & FE for calls requiring additional parts on-site.Ensure that all onsite service calls under your responsibility are updated to the GSD Team within the agreed Service Level of the client contract.OH&S Work EnvironmentEnsure that the warehouse or technical work areas remain clean and always organized.Ensure that you adhere to ESD procedures.Ensure that you adhere to all OHS requirements, including for lifting, cabling, rack mounting, and equipment in rooms that do not obstruct walkways.RequirementsCandidates must possess a college degree. Training and Certification would be an advantage.Certification on Various Networking platformsStrong understanding of Networking fundamentalsCisco and Juniper Certification preferred.Solaris – Oracle Certified ProfessionalVMWare – VMWare Certified ProfessionalTSM - IBM Certified Deployment ProfessionalPreferably have 7 years up of experience in IT spare parts control & warehouse maintenanceWilling to be assigned in TRT office location, and to travel to TRT offices globally on as needed basis.