IT Engineer – Corporate Applications (as CRM Functional Support Analyst)

ResponsibilitiesEnsures continuous IT support for Customer Service Dept. for eBilling and CE, implementing all modifications and improvements requested by the Dept. applying change management process.Fully responsible for managing internal ticketing tool for user queries related to eBilling and CE.Provide technical expertise and assistance in conducting application setup, configuration and testing to eBilling and CE.Participate in and contribute to identifying requirements and new opportunities related to eBilling system & CE.Schedule maintenance and upgrade of the application systems when new patches or system upgrades are released by the vendor.Prepare and maintain user manuals for applications under MQ Corporate applications.Provide user trainings as needed; participate in the development of training materials and assist in conducting training.Create and maintain documentation for operational and security audit.Support IT Manager and Senior Consultants with various duties.Weekly reporting of the ongoing task and progress to the reporting head.Follow policies, systems, and procedures for the assigned team so that all relevant procedural/legislative requirements are fulfilled while delivering a quality, cost-effective service.Participate in the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.Prepare sectional statements and reports timely and accurately to meet Qatar and department requirements, policies, and quality standards.The job holder may be required to undertake additional duties, which may be reasonably expected and form part of the function of the job.Communications & Working RelationshipsInternal: IT DepartmentCustomer Service DeptExternal: IT VendorsContext, Work Environment & Decision-Making AuthorityThe job holder may exercise financial authority as per the level established by Qatar management and stipulated in the authority matrix.Key decisions having significant impact on the department are referred to the IT Manager for approval before implementation.Qualifications, Experience & SkillsBachelor’s degree in Computer Science, Computer Engineering, or a related field.MS Dynamics 365 certification in D365 Sales and Customer Service.3+ years of experience in an implementation or support role in D365 for sales and customer services.Proficiency in English.Excellent analytical thinking and problem‑solving skills.Excellent communication and interpersonal skills.Participation in at least one MS full life cycle Dynamics 365 for Sales Customer Service and Field Service implementations projects in a role of Functional consultants.Experience in D365 for Sales environment and release.Experience in Power platform.Desirable: Experience with MS Dynamics 365 F&O module like Finance, SCM and Projects.Desirable: Experience in Power BI.Interested candidates may share their updated resume with the subject line to – (emailprotected)#J-18808-Ljbffr