IT Business Systems Analyst

Job Description Role Overview: As an IT Business Systems Analyst focused on Finance Value Streams at Zendesk, you will play a crucial role in enhancing the integration of finance operations and technology, particularly with a strong focus on Netsuite Core finance, R2R, and S2P processes. Your passion for leveraging technology to optimize value streams and ability to transform business requirements into actionable solutions will be key in this role. Key Responsibilities: - Analyze and Optimize Value Streams: You will examine the end-to-end Netsuite processes to identify opportunities for improvement and optimization, aligning technology solutions with business objectives. - Acts as the functional lead and central point of contact on assigned projects and enhancements. - Gather and Document Requirements: Collaborate with finance stakeholders to gather, analyze, and document detailed business requirements, translating them into actionable specifications for technology solutions. - Facilitate Cross-Functional Collaboration: Act as a liaison between finance teams and technical resources, ensuring clear communication and alignment throughout the implementation of solutions. - Participate in Agile Practices: Actively participate in agile ceremonies, such as sprint planning and reviews, contributing to continuous improvement in the development process while promoting agile principles throughout the team. - Leverage AI Tools for Enhancement: Utilize AI-driven tools to streamline the requirements gathering and documentation process, enhancing personal productivity and improving the efficiency of the overall workflow. - Conduct User Acceptance Testing: Collaborate with teams to define acceptance criteria, develop test plans, and conduct user acceptance testing (UAT), ensuring that solutions meet business requirements before deployment. - Support Change Management Initiatives: Guide business partners through changes brought about by the implementation of new technologies, assisting in training, user support, and post-implementation feedback loops. Qualifications Required: - Solid background in business systems analysis, with a specific focus on SaaS tools. - Extensive experience in agile methodologies. - Strong foundation in requirements development and the ability to comprehend and articulate business fundamentals effectively. (Note: Additional details of the company were not provided in the job description.) Role Overview: As an IT Business Systems Analyst focused on Finance Value Streams at Zendesk, you will play a crucial role in enhancing the integration of finance operations and technology, particularly with a strong focus on Netsuite Core finance, R2R, and S2P processes. Your passion for leveraging technology to optimize value streams and ability to transform business requirements into actionable solutions will be key in this role. Key Responsibilities: - Analyze and Optimize Value Streams: You will examine the end-to-end Netsuite processes to identify opportunities for improvement and optimization, aligning technology solutions with business objectives. - Acts as the functional lead and central point of contact on assigned projects and enhancements. - Gather and Document Requirements: Collaborate with finance stakeholders to gather, analyze, and document detailed business requirements, translating them into actionable specifications for technology solutions. - Facilitate Cross-Functional Collaboration: Act as a liaison between finance teams and technical resources, ensuring clear communication and alignment throughout the implementation of solutions. - Participate in Agile Practices: Actively participate in agile ceremonies, such as sprint planning and reviews, contributing to continuous improvement in the development process while promoting agile principles throughout the team. - Leverage AI Tools for Enhancement: Utilize AI-driven tools to streamline the requirements gathering and documentation process, enhancing personal productivity and improving the efficiency of the overall workflow. - Conduct User Acceptance Testing: Collaborate with teams to define acceptance criteria, develop test plans, and conduct user acceptance testing (UAT), ensuring that solutions meet business requirements before deployment. - Support Change Management Initiatives: Guide business partners through changes brought about by the implementation of new technologies, assisting in training, user support, and post-implementation feedback loops. Qualifications Required: - Solid background in business systems analysis, with a specific focus on SaaS tools. - Extensive experience in agile methodologies. - Strong foundation in requirements development and the ability to comprehend and articulate business fundamentals effectively. (Note: Additional details of the company were not provided in the job description.)