IT & AV Support Engineer (Temporary)

About UOWDThe University of Wollongong in Dubai (UOWD) is one of the region’s oldest, most prestigious and forward-thinking tertiary institutions. Our curriculum and teaching practices reflect those of UOW Australia, which constantly ranks among the top 2% of universities worldwide, and are nationally and internationally recognized. Our continuous efforts in providing an education of world-class standards, are evident in our longstanding ranking in graduate employability and also the reason why our graduates are highly sought after by employers.UOWD is truly a dynamic and diverse institution that offers a broad spectrum of programs in Business, Engineering, Information Sciences as well as Arts, Media and Humanities, aiming to develop graduates who are ethical, agile, technologically literate and ready for multicultural workplaces. Our programs are relevant and industry related with a strong focus on encouraging creative and critical thinking, problem-solving and the development of unique leadership skill sets.Position OverviewWe are looking for IT and AV Support Engineer to join our university’s technology support team on a temporary full time basis. As an IT and AV Support Engineer, you will be responsible for providing technical support to our faculty, staff, and students for all technology-related issues, including audio-visual (AV) systems.If you have a passion for technology and helping others, we encourage you to apply for this exciting opportunity to join our university’s technology support team.Key ResponsibiltiesRespond to support requests via phone, email, or ticketing system from faculty, staff, and students and provide timely and effective resolution of issuesProvide technical support for hardware and software issues, including troubleshooting, maintenance, and upgrades for faculty, staff, and studentsSet up, maintain, and troubleshoot IT and AV systems in classrooms, lecture halls, and other areas on campus, including projectors, screens, speakers, microphones, and video conferencing systemsSet up and configure IT and AV equipment for events, including microphones, speakers, and projectorsTroubleshoot and resolve hardware and software issues, including setting up new computers and configuring software applicationsConduct preventative maintenance on IT and AV equipment, including testing and quality assurance, and manage software updates and patchesWork with vendors to coordinate repair and replacement of IT and AV equipmentProvide training and support to faculty and staff on the use of AV equipment, including software and hardware, and assist with troubleshooting issues as they ariseEnsure that IT and AV systems are operational and functional, including testing and quality assurance of equipment, conducting preventative maintenance, and managing software updates and patchesCollaborate with other IT support teams to ensure that technology services are reliable, consistent, and meet the needs of faculty, staff, and studentsManage inventory of IT and AV equipment and software licenses. Update and maintain inventory of It and AV equipment and software licenses, and work with vendors to coordinate repairs and replacements as neededCollaborate with other IT support teams to ensure consistent and reliable technology servicesAttend regular meetings with other IT support teams, vendors, and management to discuss support activity and plan for upcoming projects and eventsDocument support activities and resolutions in a ticketing system, and provide regular reports on support activity and trends to managementKnowledge, Skills and ExperienceProfessional IT experience; Microsoft certifications an advantage.An in depth up-to-date technical knowledge of all of the following is essential –Windows 10Windows Server 2016 and laterMicrosoft Office 20xx, MS Outlook (Exchange) ClientActive DirectorySpecialised knowledge and support experience in several of the following areas: M365, Mac OS 10.x operating systems, Linux, VMware ESX, Microsoft SQL Server, IIS webservers, Ethernet, TCP/IP, DHCP, Network switches, AV and mobile devices (smartphones, tablets etc…), AzureServer Side web programing like PHP, ASP, Javabasic graphic and web design tools like photoshop and figmaKnowledge of email and email protocols, and of wired and wireless networking protocols.Knowledge of security solutions for the protection against and removal of viruses and malware.A good up to date general knowledge on current trends in IT.The ability to work effectively as a member of a team towards quality service goals and deadlines.Excellent oral and written communication, coupled with a strong customer service orientation, and the ability to tailor responses to specific technical and non-technical audiences.Proficiency in Arabic Language will be advantageous.Ability to prioritise and schedule workload in the face of conflicting demands.Structured and methodical approach to problem solving.A willingness to adopt and champion new ways of working.A w