IT Associate - Local

<div><p>Responsibilities</p><ul><li>Oversee the installation, configuration, maintenance, and upgrade of IT systems, including servers, networks, hardware, software, and peripherals.</li><li>Ensure the reliability and availability of IT infrastructure to support hotel operations, guest services, and administrative functions.</li><li>Implement and maintain robust network security measures, including firewalls, VPNs, intrusion detection systems, and access controls.</li><li>Maintain and troubleshoot support of back-office accounting, e-mail, reservations, PMS, internet access, point of sale, time and attendance, sales&catering, office automation, key entry systems, backup systems, telecommunication systems, meeting rooms and display boards.</li><li>Monitor network traffic and systems for security breaches or vulnerabilities, taking proactive measures to mitigate risks.</li><li>Manage the IT helpdesk and provide technical support to hotel staff and guests, addressing hardware, software, and network issues promptly and effectively.</li><li>Develop and enforce IT policies and procedures to ensure consistent and reliable support services.</li><li>Act as a liaison between the hotel, franchisor, and hardware providers to communicate hardware issues, needs and installation.</li><li>Evaluate new technologies and IT solutions that enhance guest experience, operational efficiency, and cost-effectiveness.</li><li>Lead the implementation of IT projects, such as property management systems (PMS), point-of-sale (POS) systems, and guest Wi-Fi services.</li><li>Ensure the integrity, confidentiality, and availability of hotel data through regular backups, data recovery plans, and disaster recovery procedures.</li><li>Develop and maintain standards and procedures for system security for all applicable systems to minimize potential exposure/risk.</li><li>Implement data protection measures in compliance with industry standards and regulations (e.g., GDPR).</li><li>Negotiate contracts with IT vendors, service providers, and suppliers to ensure cost-effective procurement of hardware, software licenses, and services.</li><li>Manage the IT budget, monitor expenditures, and prepare financial reports and forecasts related to IT investments and operational expenses.</li><li>Provide training and technical guidance to hotel staff on IT systems, applications, and security best practices.</li><li>Foster a culture of IT awareness and proficiency among employees to enhance productivity and customer service delivery.</li><li>Ensure compliance with regulatory requirements and industry standards related to IT operations, data protection, and privacy.</li><li>Conduct regular audits and assessments of IT systems to identify and address security vulnerabilities and operational risks.</li></ul><p>Qualifications</p><ul><li>Bachelor’s degree in information technology, Computer Science, or a related field. Certifications such as CompTIA A+, Network+, Security+, or CISSP are beneficial.</li><li>1 or 2 years of experience in IT management, preferably in the hospitality industry or a similar environment.</li><li>Proficiency in IT infrastructure management, network administration, systems integration, and cybersecurity practices.</li><li>Proficiency in hotel PMS, Opera Cloud and other POS systems, for example Micros.</li><li>Experience from a branded international hotel chain is an advantage.</li><li>Language requirement: English (professional / native).</li><li>Eligibility to work in KSA.</li></ul></div>#J-18808-Ljbffr