IT Administrator

<div><ul><li><p>Install, configure, and maintain hardware and software systems, including laptops, monitors, and workstations.</p></li><li><p>Troubleshoot and repair hardware components (desktops, laptops, printers) and software applications, ensuring compatibility, stability, and efficiency. Manage updates, patches, and system upgrades for both hardware and software.</p></li><li><p>Provide technical support to end-users, resolving hardware, software, and network-related issues promptly.</p></li><li><p>Ensure high levels of end-user satisfaction (target ?95%) by delivering responsive, customer-focused support and maintaining effective communication throughout issue resolution.</p></li><li><p>Maintain and regularly update IT inventory records, software licenses, and service-level agreements (SLAs).</p></li><li><p>Manage and deliver IT projects aligned with business objectives and technical requirements.</p></li><li><p>Conduct regular system audits to verify performance, reliability, and security compliance.</p></li><li><p>Collaborate with cross-functional departments to assess IT needs and implement solutions that enhance operational efficiency.</p></li><li><p>Ensure compliance with company policies, industry best practices, and regulatory standards related to IT infrastructure.</p></li><li><p>Perform day-to-day IT department tasks and other duties as assigned by the Line Manager, based on operational needs.</p></li></ul></div>#J-18808-Ljbffr