Interpreter/Unit Clerk-Tower B7 - Medical Wing

JOB DESCRIPTIONResponsible for performing a variety of interpretation, translation, and medical escort services to assist non‑English‑speaking Arab patients receiving care.RESPONSIBILITIESPerforms interpretation and translation services for non‑English speaking Arab patients.Relays instructions and medical information accurately to patients and families, ensuring understanding.Assists patients with cross‑cultural orientation to understand medical care systems.Provides verbal and written communication between providers, staff, and patients/visitors.Articulates and documents information accurately to convey patient questions and concerns, ensuring consistency with risk‑management directives.Performs other related duties incidental to the work or as instructed by the manager.Participates in on‑call coverage to provide interpretation/translation services during non‑business hours and assigned business hours.Provides and maintains required documentation.Maintains positive working relationships within the department and across facility departments.Collaborates with team members to carry out work smoothly.Provides accurate interpretation and translation of information directly to physicians or other providers for patients who cannot speak or understand English, when requested.Precisely interprets information given by the provider into equivalent terminology in the patient's native language.Assists in translating medical text from English for internal and external customers; may translate patient education information as specifically requested.Assists with patient follow‑up as necessary, including contacting patients with appointment reminders.AccountabilitiesEvaluates whether the quality standards of nursing documentation are maintained accurately as per organizational policy and standards.Ensures that quality standards of nursing documentation are maintained according to organizational policy.Facilitates reporting of incidents occurring within the organization by proper coordination and facilitating corrective action taken.Maintains strict patient confidentiality in accordance with the organization’s policies and standards.Establishes and maintains quality service and positive interaction with all patients, customers, visitors, healthcare providers, and clinical employees.QUALIFICATIONSExperienceRequired: 2‑4 years of relevant experienceDesired: Experience in a large healthcare facilityEducational QualificationRequired: Diploma in Business Administration, English Language, or relevant fieldDesired: Bachelor’s degree in Business Administration, English language, or relevant field#J-18808-Ljbffr