Inside Service Sales Coordinator

<div><h3>Job Responsibilities</h3><p>Provide back-office support to Service Sales Engineers with the following tasks.</p><ul><li>Preparing Service Quotation, AMC proposals in predefined formats</li><li>Monitor Service Sales Enquiry on daily basis and maintain the records&follow ups.</li><li>Service Order processing, Customer creation, Credit approvals, Service Sales Reports.</li><li>Update service enquiries&proposals in CRM and generate reports</li><li>Take the role of service sales engineer on their vacation or in delegation.</li><li>Send quotes directly to the customer, ensure the acknowledgment, and clarify the queries raised by customer on products, scope, price, terms&conditions, and logistics.</li><li>Maintaining enquiry, quotation, order status reports and updating on daily basis and reporting to management as required.</li><li>Manage contract documents, review terms&conditions and renew contracts</li><li>Submit monthly KPI of enquiry response time (enquiry to quotation)</li><li>Follow up for renewals of maintenance contracts directly with customers.</li><li>Preparing Proforma Invoice / Advance invoice</li><li>Follow up payments if necessary</li></ul><h3>Job Requirements</h3><ul><li>Should have good multi-tasking skills as coordinator.</li><li>Minimum 5 years of experience in service/sales coordinator role.</li><li>Basic knowledge of HVAC units / Technical Background preferred.</li><li>Excellent proficiency in MS Office (Excel, Word&PPT) is required.</li><li>Good write‑up skills and customer focused.</li></ul><h3>Education</h3><ul><li>Academic Degree in computer science / Degree or Diploma in Engineering</li></ul><h3>Skills</h3><ul><li>Good communication skills in English (both written and verbal compulsory)</li><li>Client relationship building</li><li>Financial competencies</li><li>Analytical skill</li></ul><h3>Personality Attributes</h3><ul><li>Team player</li><li>Initiative</li><li>Energetic</li><li>Confident</li><li>Result-oriented</li></ul></div>#J-18808-Ljbffr