Infrastructure Technical Support Engineer - Network and Cloud

Job Description Role Overview: As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remotely and on-site. You will work within a defined operating model and processes, providing hardware/software support and implementing technology at the operating system level across all server and network areas. Your role will involve basic and intermediate level troubleshooting. Key Responsibilities: - Operate, monitor, and maintain core routing and switching network infrastructure including Cisco, Juniper, and Prisma IoN. - Manage and support SDWAN solutions on Cisco and/or Prisma IoN platforms to ensure optimal performance and reliability. - Administer SASE solutions using Zscaler, Prisma, or similar platforms, supporting secure connectivity for cloud and remote users. - Oversee cloud networking environments on Azure, AWS, and GCP, including cloud-native network controls and integrations. - Continuously monitor, troubleshoot, and optimize network infrastructure using AI-aided observability and management tools. - Automate network operations and routine tasks using scripting languages such as Python, Ansible, or similar, and orchestration platforms. - Apply Agentic AI frameworks to enhance network observability, automation, and self-healing capabilities. - Ensure compliance with networking best practices and organizational policies. - Evaluate and implement new networking technologies and tools to improve operational efficiency. - Provide technical support and guidance to team members, clients, and stakeholders. Qualifications Required: - Strong proficiency in core routing and switching (Cisco, Juniper, Prisma IoN). - Hands-on experience with SDWAN platforms (Cisco, Prisma IoN). - Experience in PaloAlto, Cisco ASA firewall. - Experience with SASE platforms (Zscaler, Prisma, or similar). - Experience in cloud networking (Azure, AWS, GCP). - Experience in automation and scripting (Python, Ansible, or similar). - Experience with AI-aided network observability and management tools. - Understanding of Agentic AI frameworks for network operations. - Ability to troubleshoot complex network incidents and infrastructure issues. - Excellent communication and collaboration skills. Certifications: - Cisco Certified Network Associate Professional Expert - Cisco ENSDWI Implementing Cisco SD-WAN Solutions - Prisma Certified SDWAN Specialist - Zscaler Certified Cloud Professional - Certified Cloud Network Engineer (Azure, AWS, or GCP) - PCEP Certified Entry-Level Python Programmer - Red Hat Certified Specialist in Ansible Network Automation (EX457) Note: The role requires a minimum of 3 years of experience and a 15 years full-time education qualification. Additionally, the resource needs to be AI Ready. Role Overview: As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remotely and on-site. You will work within a defined operating model and processes, providing hardware/software support and implementing technology at the operating system level across all server and network areas. Your role will involve basic and intermediate level troubleshooting. Key Responsibilities: - Operate, monitor, and maintain core routing and switching network infrastructure including Cisco, Juniper, and Prisma IoN. - Manage and support SDWAN solutions on Cisco and/or Prisma IoN platforms to ensure optimal performance and reliability. - Administer SASE solutions using Zscaler, Prisma, or similar platforms, supporting secure connectivity for cloud and remote users. - Oversee cloud networking environments on Azure, AWS, and GCP, including cloud-native network controls and integrations. - Continuously monitor, troubleshoot, and optimize network infrastructure using AI-aided observability and management tools. - Automate network operations and routine tasks using scripting languages such as Python, Ansible, or similar, and orchestration platforms. - Apply Agentic AI frameworks to enhance network observability, automation, and self-healing capabilities. - Ensure compliance with networking best practices and organizational policies. - Evaluate and implement new networking technologies and tools to improve operational efficiency. - Provide technical support and guidance to team members, clients, and stakeholders. Qualifications Required: - Strong proficiency in core routing and switching (Cisco, Juniper, Prisma IoN). - Hands-on experience with SDWAN platforms (Cisco, Prisma IoN). - Experience in PaloAlto, Cisco ASA firewall. - Experience with SASE platforms (Zscaler, Prisma, or similar). - Experience in cloud networking (Azure, AWS, GCP). - Experience in automation and scripting (Python, Ansible, or similar). - Experience with AI-aided network observability and management tools. - Understanding of Age