Information Technology Support Analyst

<div><p>As a comprehensive solutions provider, Lunar Rails specializes in a diverse range of areas relating to digital assets. Our team of seasoned experts seamlessly navigates the ever‑evolving digital landscape to deliver cutting‑edge solutions that drive success and offer professional services to businesses located globally.</p><h3>About the role:</h3><p>Provide reliable frontline IT support while building system knowledge and operational understanding of the business.</p><p>Please complete a brief online assessment, which will help us gain a better understanding of your working style and strengths in a practical context. Kindly note that completing the assessment is required to be considered for this opportunity.</p><h3>Responsibilities:</h3><h3>User&System Support</h3><ul><li>Provide first‑line IT support across core systems and tooling (MacOS, Google Workspace, Notion, Slack, etc)</li><li>Support users on‑site and remotely across multiple time zones</li><li>Manage user setup, access, roles and permissions in line with defined policies</li><li>Support onboarding and off‑boarding of staff and devices</li><li>Install, configure and support workstation hardware, software, printers and phones</li><li>Provide basic user guidance and support on approved tools and systems</li></ul><h3>Operational Administration</h3><ul><li>Assist with application rollouts, upgrades and troubleshooting</li><li>Support local office networks, VPN endpoints and connectivity infrastructure</li><li>Ensure operating systems and applications are kept up to date in line with security and performance standards</li><li>Maintain clear documentation of systems, issues and resolutions</li></ul><h3>Process, Security&Improvement</h3><ul><li>Follow defined IT and security procedures, escalating complex or high‑risk issues to the IT Service Lead</li><li>Ensure security standards and policies are applied in day‑to‑day IT work</li><li>Support compliance and ISO‑related activities under guidance</li><li>Contribute to continuous improvement of IT processes, documentation and tooling</li><li>Test and provide feedback on new tools and technologies where appropriate</li></ul><h3>Skills&Experience</h3><h3>Required</h3><ul><li>Bachelor’s degree in IT, Computer Science or a related field (or equivalent experience)</li><li>Hands‑on experience providing IT support in a MacOS and SaaS‑based environment</li><li>Familiarity with:</li><ul><li>Mac OS environment</li><li>Google Workspace administration</li><li>Common collaboration tools (eg Slack, Notion)</li><li>Basic networking concepts</li></ul><li>Strong troubleshooting, problem‑solving and communication skills</li><li>Ability to work independently within defined procedures and escalate appropriately for security, automation or governance‑related matters</li><li>Willingness to learn and develop in a regulated, technology‑driven business</li><li>Ability to work flexible hours to cover EU timezone</li></ul><h3>Preferred / Nice to Have</h3><ul><li>2 years experience in a similar IT support or junior systems role</li><li>Exposure to professional IT certifications (or interest in pursuing them)</li><li>Basic awareness of cryptocurrency and blockchain concepts</li><li>Flexible working hours with hybrid WFH</li><li>A brand‑new modern office near Dubai Marina</li><li>Monthly team lunches, and a very healthy team events budget</li></ul></div>#J-18808-Ljbffr