Information Technology Officer (UAE National)

<div><p>We are looking for a proactive and tech-savvy IT Officer to manage our digital infrastructure and support our distributed team. You will be the primary point of contact for technical issues, ensuring our cloud-based systems are secure, efficient, and accessible. As a remote role for a Dubai-based entity, you will bridge the gap between technical operations and business continuity in a fast-paced environment.</p><h3><b>Key Responsibilities</b></h3><ul><li><b>Remote Technical Support:</b>Provide Tier 1&2 support for hardware, software, and network issues via remote desktop tools (e.g., AnyDesk, TeamViewer, or LogMeIn).</li><li><b>Cloud Infrastructure Management:</b>Administer and maintain Microsoft 365, Azure, or AWS environments, including user accounts, permissions, and group policies.</li><li><b>Cybersecurity&Compliance:</b>Ensure all remote endpoints are secure by managing Antivirus/EDR solutions, implementing Multi-Factor Authentication (MFA), and monitoring VPN access.</li><li><b>Software Deployment:</b>Manage the roll-out of new applications and ensure all company devices are updated with the latest security patches.</li><li><b>Data Backup&Disaster Recovery:</b>Oversee automated backup solutions to ensure data integrity and lead recovery efforts in case of system failures.</li><li><b>Asset Management:</b>Maintain a digital inventory of all company-issued hardware and software licenses.</li><li><b>Collaboration Tools:</b>Optimize and troubleshoot communication platforms like Slack, Microsoft Teams, and Zoom to ensure seamless internal collaboration.</li></ul><h3><b>Requirements&Qualifications</b></h3><ul><li><b>Education:</b>Bachelor’s degree in Computer Science, Information Technology, or a related field.</li><li><b>Experience:</b>Fresh Graduate</li><li><b>Technical Skills:</b></li><li>Proficiency in Windows and macOS troubleshooting.</li><li>Strong knowledge of networking (TCP/IP, DNS, DHCP, VPNs).</li><li>Hands-on experience with MDM (Mobile Device Management) tools like Intune or Jamf.</li><li>Experience with ticketing systems (e.g., Jira, Zendesk, or ServiceNow).</li><li><b>Certifications:</b>CompTIA A+/Network+, CCNA, or Microsoft Certified Associate (highly preferred).</li><li><b>Soft Skills:</b>Excellent English communication skills (written and verbal), problem-solving mindset, and the ability to work independently without direct supervision.</li></ul></div>#J-18808-Ljbffr