Industry Client Solutions Manager (Apps) - Global Business Solutions- METAP

About the teamIndustry Operations Team at TikTok helps formulate industry strategy and identify growth opportunities. In order to deliver industry-specific solutions and methodologies across the METAP region. Nurture accounts through high-touch client service and education on TikTok solutions, supporting clients in achieving their marketing and business objectives. Cross-functional collaboration is a mainstay for the team in providing holistic solutions that cover product knowledge, vertical expertise and market level insights. Our team is looking for individuals possessing strong business acumen and the ability to provide consultative sales in a fast-paced environment.ResponsibilitiesConsultant to clients and internal stakeholdersWe are in the business of solutions—these cover everything from product adoption, strategy and/or optimizations to help Top 10 clients link their marketing objectives to their business goalsKeeping up to date with product developments, market landscape, vertical movements and competitor activities to give clients, their agencies, and internal teams a holistic view of what next steps to takeBuilding Test & Learn plans in conjunction with the usage of Measurement solutions (BLS, CLS, Ad Effectiveness etc.) across full-funnel solutionsDriving and facilitating the adoption of Pixels, MMPs, TikTok Shop where applicablePutting together narratives, workshops and business reviews etc. to educate and upskill clients in charting the way forwardEstablish the value of TikTok as a part of a client's media mix and communication strategyAccount Management, Campaign Management & ReportingManage and grow post-sale relationships with clients and their corresponding agency teams, taking a role in steering account growth and successSense check/challenge media plans and provide suggestions to set clients up for successTake responsibility for campaign setup checks, performance monitoring and optimization suggestions for every client in the book of businessOwn conversations around Always On content and Performance objectives to support the Client Partnerships team in revenue attainmentGather, analyse and present data alongside insights and actionable next steps as part of post campaign reporting or account auditsPrioritising tasks by urgency level and impact in alignment with Client Partnerships ManagersStakeholder Management & Revenue ImpactBuilding trusting relationships and robust communication with internal teams and external client & agency teams to ensure sustained growth of accountsUnderstanding the scope of various cross functional teams and whom to approach for what purposePushing through product adoption, programs and packages built around specific company or market level prioritiesHaving an equal stake in Account & Opportunity planning, and working together with the Client Partnerships team to come up with innovative solutions and strategiesTracking revenue attainment and impact of client activities on Book of Business, individually and as a teamSharing client/market/vertical learnings and knowledge across Client Solutions Teams, and beyond where pertinent, through case studies or other ad hoc sharingsMinimum QualificationsAt least 5 years experience in account management or client services within digital performance marketing, with strong cross-vertical knowledge and a deep understanding of advertising KPIs and digital media platforms.In-depth knowledge of the digital marketing landscape, media metrics, and performance studies.Proven experience supporting advertisers in-house, via agencies, or on digital platforms—especially those with complex, multi-market branding and performance needs.Strong analytical and technical skills, including proficiency in Thinkcell, Excel, business dashboarding, and similar tools; highly detail-oriented and a creative problem solver.Excellent communication and presentation skills in English, with the ability to translate insights into strategic client recommendations.Preferred QualificationsProven ability to manage revenue-bearing responsibilities, team targets, and strategic program development to drive education and product adoption.Hands-on experience with App, CPAS, Shopping Ads, and broader e-commerce marketing.Skilled in working with 3rd-party ad measurement partners (e.g., IAS, DV) and Mobile Measurement Partners, including pixel setup and troubleshooting.Experienced in diagnosing and resolving technical issues in collaboration with product and engineering teams.Open to travel as needed to support business goals.Experience in App or Tech verticals is a plus.#J-18808-Ljbffr