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Incident Manager
Le Chene
Abu Dhabi, UAEAED 8,000-20,000/moToday
UAEIT & TechnologyFull Time
Skills Required
JiraCommunication
Job Description
Location: Abu Dhabi, UAEEmployment: Full TimeIndustry: AI and IT CompanySector: Government EntityContract: 1 year – extendableExperience: 5–7 YearsRole OverviewManages high-priority and major incidents to restore service quickly and minimize business impact.Key ResponsibilitiesCoordinate L1/L2/L3 teams and vendorsManage incident SLAs and aging ticketsLead major incident calls and communicationsProduce incident reports and analyticsContinuously improve incident management processesRequired Skills & CertificationsITIL 4 Specialist: Drive Stakeholder Value (DSV)Major Incident Management expertiseServiceNow / Jira SM / RemedyStrong crisis management and communication skills#J-18808-Ljbffr
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