IGW Level 2 Network Engineer

We are seeking a highly skilled IGW Level 2 Network Engineer to support the operations, monitoring, and troubleshooting of large-scale Service Provider (SP) Internet Gateway (IGW) and Core Routing & Switching (R&S) networks.This role operates in a 24x7 shift-based Network Operations Center (NOC) environment and requires strong hands‑on technical expertise, operational discipline, and effective communication skills to maintain high availability and performance of mission‑critical network services.Key ResponsibilitiesNetwork Operations & SupportProvide Level 2 operational support for IGW and core network infrastructure in a 24x7 rotational shift environment.Monitor network health, availability, capacity, and performance using Network Monitoring & Performance Management tools.Perform advanced troubleshooting and incident resolution for routing, MPLS, and IGW‑related issues.Act as the escalation point for Level 1 engineers and coordinate with Level 3 teams and vendors when required.Ensure timely incident response, root cause analysis (RCA), and resolution within SLA targets.Operate and support Cisco Service Provider and Data Center platforms, including:Responsibilities include:Configuration, validation, and troubleshooting of production network devices.Supporting upgrades, patches, and platform migrations.Ensuring stability and performance optimization of deployed infrastructure.Routing & MPLS OperationsSupport and troubleshoot dynamic routing protocols:BGPOSPFIS-ISOperate and manage MPLS services, including:MP-BGPL2VPN / L3VPNInter‑AS connectivityQoS policies and traffic engineeringMaintain stable and optimized traffic flow across IGW and core networks.Investigate and resolve routing convergence, flapping, or performance issues.Availability, Change & Operational SupportSupport network availability management and proactive monitoring.Participate in change implementation, migrations, and scheduled maintenance activities.Conduct risk assessment and validation before and after changes.Ensure compliance with operational procedures and change management processes.Contribute to documentation updates and operational runbooks.Qualifications & ExperienceBachelor’s degree in Computer Science, Telecommunications, IT, or equivalent practical experience.Minimum 5 years of hands‑on experience in large‑scale Service Provider or enterprise core networks.Strong practical experience in:Routing & SwitchingInternet Gateway (IGW) operationsExperience working in a 24x7 NOC or operational environment.Strong verbal and written communication skills.Preferred SkillsExperience performing network assessments and implementing infrastructure changes.Hands‑on experience with Network Performance Management (NPM) tools.Experience in large‑scale migrations and operational support environments.Strong practical experience with CCNP (Enterprise or Service Provider) certification preferred.ITIL knowledge is an advantage.Strong analytical and troubleshooting skills.Ability to work effectively in a shift‑based operational environment.Clear communication and strong teamwork mindset.High sense of ownership and operational responsibility.Ability to work under pressure in mission‑critical environments.24x7 Network Operations Center (NOC) / Service Provider environment.Rotational shifts including weekends and public holidays.#J-18808-Ljbffr