Ifec quality manager

OverviewTheIFEC Quality Manageris responsible for ensuring the performance, accuracy, and consistency of inflight entertainment and connectivity (IFEC) services across the airline’s fleet. This role involves monitoring supplier dashboards, tracking service-level performance, conducting system tests, and generating detailed performance and usage reports for management. The position supports continuous improvement through data-driven analysis and cross-functional collaboration.Key ResponsibilitiesPerformance Monitoring:Monitor system dashboards and supplier portals to track service status, bandwidth usage, and performance trends across aircraft types.Reporting:Generate monthly and quarterly reports analyzing uptime, usage trends, SLA compliance, and discrepancies in connectivity services.SLA Management:Evaluate supplier performance against contractual KPIs and escalate ongoing issues to relevant stakeholders.Functional Testing:Conduct quality checks across Wi-Fi portals, user interfaces, and new feature deployments to ensure service consistency.Data Visualization:Manage dashboards and prepare visual reports using Excel and Power Point for leadership review.Issue Resolution:Coordinate with internal teams and suppliers to address bugs, inconsistencies, or system failures.Documentation:Maintain test records, track performance trends, and contribute to contiuous improvement initiatives.SkillsStrong understanding of digital testing, content validation, and performance analysisProficient in Excel and Power Point; familiar with supplier dashboards and data portalsDetail-oriented with the ability to identify service gaps and recommend improvementEffective communication and cross-functional collaboration skillsAbility to work independently and manage multiple systems and timelinesQualificationsBachelor’s degree in Media, Communications, Engineering, IT, or a related fieldMinimum 5 years of experience in IFEC, digital content operations, or system testingExperience with IFE platforms, supplier tools, or dashboard managementFamiliarity with SLA frameworks, data protection standards, and testing protocolsMust hold a valid QIDJob ID: 14072501-114 VG