ICT Support Team Lead

Choose how often (in days) you want to receive a notification:Closing date:Number of positions: 1Recruiter name:Rami AlsamanReference number: 65249Workplace Type:Mediclinic Corporate Office Abu Dhabi| Abu Dhabi | United Arab EmiratesMAIN PURPOSE OF JOBTo provide first line support via the MCME ICT service desk or onsite at business unit level to resolve ICT technical problems for users and assign ICT tasks to the team to ensure appropriate distribution of workloadKEY RESPONSIBILITY AREASIdentify and classify requests through diagnostic techniques and pertinent questions (Cherwell)Determine the best solution based on the issue and details provided by customersDirect unresolved issues to the next level of support personnelMaintain service records and their resolution in the IT Service Management toolLead complicated technical issue resolution and participate and contribute towards small projectsREQUIRED EDUCATIONBachelor Degree in Computer Science or ICT equivalent degree from an accredited institutionCertification in ITIL v3 FoundationsREQUIRED EXPERIENCEAt least 3 years’ experience in an ICT support service environmentREQUIRED JOB SKILLS AND KNOWLEDGEFirst line hardware and software technical problem solving skillsITIL Service Management based skillset for Incident, Change, Problem and Request managementCustomer relationship managementVerbal and written communication skills in EnglishIT service management toolAll applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program. If you wish to grow with us, apply now and become a part of the Mediclinic Middle East FamilyBecome a part of our Talent Community and we will get in touch with you as soon as there is a relevant opening that fits your skills, interests and experience.#J-18808-Ljbffr