Hostess

Company DescriptionEvery Sofitel team member is an Ambassador. An Ambassador represents Sofitel’s brand and its values, at all times. The Sofitel Ambassador will establish relationships and foremost, the Sofitel Ambassador will deliver an exceptional guest experience and promote French excellence.Job DescriptionWe are seeking an enthusiastic and professional Hostess to join our team in Dubai, United Arab Emirates. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a seamless dining experience.Greet and welcome guests with a warm, friendly demeanorManage reservations and seating arrangements efficientlyProvide accurate wait times and handle guest inquiriesCoordinate with the restaurant staff to ensure smooth service flowMaintain an organized and clean reception areaAssist with answering phone calls and managing to-go ordersKeep track of table status and optimize seating arrangementsEnsure all health and safety protocols are followedHandle guest complaints and concerns with empathy and professionalismAssist with special events and promotions as neededQualificationsProven experience as a hostess or in a similar customer-facing roleExceptional interpersonal and communication skillsStrong attention to detail and ability to multitask in a fast-paced environmentFlexible and adaptable to changing situationsExcellent organizational skills and ability to prioritize tasksProficiency in using reservation management systemsAbility to remain calm and professional under pressureFluency in English; additional language skills are a plusKnowledge of local culture and etiquette is beneficialHigh school diploma or equivalentAbility to stand for extended periods and move around the restaurantPositive attitude and enthusiasm for providing exceptional customer serviceAdditional InformationMinimum 1 year of experience in the same or similar rolePrior experience working with Opera or a related systemStrong interpersonal and problem solving abilitiesFluency in English, additional languages are a plus#J-18808-Ljbffr