Hiring for Guest Service Officer (Front Office Reception) Dubai

A Guest Service Officer (GSO) serves as the first point of contact for hotel guests, ensuring a warm welcome, efficient check-in/check-out, and a memorable overall guest experience. They handle inquiries, reservations, payments, and guest complaints with professionalism and courtesy, representing the hotel's brand standards at all times.Key ResponsibilitiesWelcome guests courteously upon arrival and assist with check-in and check-out procedures.Handle guest inquiries and requests promptly and efficiently.Provide information about hotel facilities, services, and local attractions.Anticipate guest needs and ensure personalized service to enhance satisfaction.Coordinate with other departments (housekeeping, concierge, room service, etc.) to fulfill guest needs.Manage guest complaints calmly and effectively, escalating when necessary.Operate the Property Management System (PMS) for reservations, room assignments, and billing.Process payments, foreign currency exchange, and maintain accurate cash handling.Prepare guest registration cards, room keys, and related documentation.Ensure accurate posting of charges and maintain up-to-date guest profiles.Maintain daily reports, occupancy records, and shift handovers.RequirementsDiploma or degree in Hotel Management / Hospitality / Tourism.13 years of experience in front office or guest relations (fresh graduates may be considered).Excellent communication and interpersonal skills.Proficiency in hotel software systems (e.g., Opera, IDS, Fidelio).Fluency in English; knowledge of other languages is an advantage.Customer-oriented attitude with a professional appearance and demeanor.Strong organizational and multitasking skills.#J-18808-Ljbffr