Helpdesk Technical Support Specialist

Greenberg Traurig (GT), a global law firm with locations across the world in 15 countries, offers an opportunity to work in our Technology Team as a Helpdesk Support Specialist at our Riyadh Regional Headquarters office. You will receive competitive compensation and an excellent benefits package in an innovative and collaborative environment.The role is based in the Riyadh Regional Headquarters office and requires all in‑office attendance. It reports to the Helpdesk Supervisor.Position SummaryThe Helpdesk Support Specialist provides support for attorneys and professional staff in a 24x7 phone‑based call center environment.Available Shifts for This Position7:00 AM – 4:00 PM Riyadh Time8:00 AM – 5:00 PM Riyadh TimeKey ResponsibilitiesResolve complex technical issues at point of contact.Utilize customer service skills to effectively support a demanding client base.Assist with other department activities as needed and perform additional duties and responsibilities as assigned.Be flexible to work overtime as needed.QualificationsSkills & CompetenciesExceptional customer service skills, including conveying highly technical information in easy‑to‑understand, non‑technical terms.Highly productive, able to balance competing priorities and meet all established productivity measures.Ability to adapt to a fast‑changing environment.Excellent analytical and problem‑solving skills.Ability to work under pressure to meet strict deadlines.Excellent command of both written and spoken English and Arabic.Education & Prior ExperienceCandidate must have 3+ years technical support experience in a law firm environment or 7+ years experience providing technical support in a professional services organization.Microsoft Office Specialist certification in MS Word; other Office certifications are highly desirable.A+ and Network+ certifications are highly desirable.Prior experience documenting interactions and using an IT ticketing system.TechnologyProficiency with Windows‑based software and Microsoft Word, Excel, and Outlook.#J-18808-Ljbffr