Helpdesk Specialist

Job Title: Helpdesk SpecialistDepartment: Information TechnologyLocation: Doha, QatarEmployment Type: Full-timeJob Summary: The Helpdesk Specialist will serve as the first point of contact for all IT‑related inquiries within Qatar. The role involves providing timely technical support, troubleshooting issues and ensuring smooth day‑to‑day IT operations across all museum facilities. The ideal candidate will demonstrate strong customer service skills, technical expertise and the ability to work efficiently in a dynamic cultural environment.Key ResponsibilitiesProvide first‑line technical support to end users via phone, email and in‑person interactions.Record, track and manage support requests through the helpdesk ticketing system.Diagnose and resolve hardware, software, network and peripheral issues.Escalate complex technical issues to relevant IT teams when necessary.Support installation, configuration and maintenance of desktops, laptops, printers and other IT equipment.Assist with user account management, access permissions and system onboarding/offboarding.Ensure all IT support activities comply with Museum IT policies and security standards.Maintain accurate documentation of issues, solutions and best practices.Provide training or guidance to end users on commonly used systems and tools.Coordinate with vendors for equipment repairs and service requests as needed.Qualifications & ExperienceBachelor’s degree in Information Technology, Computer Science or a related field.Minimum of 23 years of experience in IT helpdesk or technical support roles.Strong knowledge of Windows operating systems, MS Office suite and basic networking.Experience with IT ticketing systems and remote support tools.Excellent problem‑solving abilities and attention to detail.Strong communication and interpersonal skills.Ability to work in a fast‑paced multicultural environment.Prior experience in the museum, cultural or public sector is a plus.Key CompetenciesCustomer service orientationTechnical proficiencyTime managementTeam collaborationAdaptability and initiativeKey Skills: Computer Hardware, Mac OS, Active Directory, VMware, ConnectWise, HP Service Manager, Microsoft Windows Server, Mobile Devices, Windows, Help Desk, Operating Systems, RemedyExperience: yearsVacancy: 1#J-18808-Ljbffr