Helpdesk Engineer

As a Deskside Engineer, you will provide day‑to‑day IT support to ensure systems, hardware, and applications run smoothly for employees. You'll act as a reliable technical point of contact, resolving issues and delivering a great user experience.Client DetailsThis organisation is a global leader in safety and survival technology, supporting customers across mission‑critical sectors.DescriptionRespond to IT support requests across hardware, software, systems, and networksInstall, configure and update IT equipment, applications, and toolsAssist with IT projects such as upgrades, migrations, and backupsMaintain accurate documentation, inventory, and system performance recordsCollaborate with internal teams and external vendors to resolve issuesProfileExperience in IT support or a similar technical roleStrong knowledge of Windows OS, Microsoft Office, and basic networkingExperience using service management tools (e.g., ServiceNow, SysAid)Excellent communication, problem‑solving, and customer‑service skillsDetail‑oriented, proactive, and able to work under pressureJob OfferOpportunity to grow your IT skills within a global technology leaderSupportive, inclusive culture with ongoing learning and developmentSkillsIT Support#J-18808-Ljbffr