Helpdesk Engineer

<div><p>As a Deskside Engineer, you will provide day‑to‑day IT support to ensure systems, hardware, and applications run smoothly for employees. You'll act as a reliable technical point of contact, resolving issues and delivering a great user experience.</p><h3>Client Details</h3><p>This organisation is a global leader in safety and survival technology, supporting customers across mission‑critical sectors.</p><h3>Description</h3><ul><li>Respond to IT support requests across hardware, software, systems, and networks</li><li>Install, configure and update IT equipment, applications, and tools</li><li>Assist with IT projects such as upgrades, migrations, and backups</li><li>Maintain accurate documentation, inventory, and system performance records</li><li>Collaborate with internal teams and external vendors to resolve issues</li></ul><h3>Profile</h3><ul><li>Experience in IT support or a similar technical role</li><li>Strong knowledge of Windows OS, Microsoft Office, and basic networking</li><li>Experience using service management tools (e.g., ServiceNow, SysAid)</li><li>Excellent communication, problem‑solving, and customer‑service skills</li><li>Detail‑oriented, proactive, and able to work under pressure</li></ul><h3>Job Offer</h3><p>Opportunity to grow your IT skills within a global technology leader</p><p>Supportive, inclusive culture with ongoing learning and development</p><h3>Skills</h3><p>IT Support</p></div>#J-18808-Ljbffr