Help Desk Engineer | ITIL & SLA‑Driven L1/L2 Support

A leading IT solutions provider in Doha is looking for a Help Desk Engineer to provide first and second-level technical support. The role includes managing user support requests via various channels, troubleshooting hardware and network issues, and ensuring compliance with service level agreements. Candidates should have 2–5 years of experience and be familiar with ticketing tools like BMC Remedy. Strong communication and problem-solving skills are essential for success in this role.#J-18808-Ljbffr