Help Desk Coordinator

Dream Soft LLC, a leading technology company in Abu Dhabi, UAE, is seeking a Help Desk Coordinator to join our dynamic team. As a Help Desk Coordinator, you will play a vital role in providing technical support to our clients, ensuring smooth operations and exceptional customer service.Key Responsibilities:Provide first-line technical support and troubleshooting for incoming inquiriesMonitor help desk ticketing system and respond to requests in a timely mannerAssist in the setup and configuration of hardware and software systemsCollaborate with internal teams to upscale and resolve complex issuesMaintain accurate records of all interactions and solutionsIdentify recurring problems and contribute to process improvementsRequirements & Skills:Strong problem-solving skills and attention to detailExcellent communication and customer service abilitiesProficiency in IT systems, networks, and troubleshooting techniquesPrior experience in a help desk or technical support role is advantageousAbility to work independently and prioritize tasks effectivelyKnowledge of AWS, Azure, CRM systems, and online support toolsFlexibility to work in shifts and adapt to changing prioritiesDiploma or degree in Information Technology or relevant fieldPreferred Qualifications:Certification in ITIL or relevant fieldAdditional languages proficiency is a plusBenefits / Why Join Us:Competitive salary of AED 5000Opportunities for professional development and growthCollaborative and inclusive work environmentHealth insurance coverage and other benefitsCore Technical Skills:aws, azure, online, CRM, supportSoft Skills:Customer service excellence, problem-solving, communication, teamwork, adaptabilitySuggested Tags:Help Desk Coordinator, Technical Support, IT Systems, Troubleshooting, Customer Service, AWS, Azure, CRM, Abu Dhabi, UAE#J-18808-Ljbffr