Help Desk Agent

DescriptionRole: Help Desk - Branches Location: Abu DhabiRole Purpose:To assist customers in their banking requirements by delivering high quality service while projecting ADIBs professional image in all interpersonal dealings. Key Accountabilities of the role:These are the main responsibilities of this roleResponsibilities:Maintaining a high level of service attitude towards customers.Executing distribution recording of customer instructions from various channels e.g. incoming mail fax etc.Handling general walk in inquiries in a pleasant manner regarding ADIBs products & services and directing the customers to the respective service areas.General administrative work which may include preparation of memos customer letters filing etc.Delivery of cheque books and ATM cards to customersHandling and delivering captured card issues on account of customersDelivery of covered cards to customersDelivery of returned cheques to customersPerform any other responsibilities entrusted by Branch management from time to time.Specialist skills / Technical knowledge required for this role:Knowledge of ADIBs Retail & institutional Banking products & servicesKnowledge of ADIBs Operational Policies & ProceduresKnowledge of UAE banking practices regulations & risksThorough Knowledge of all the Regulations issued by Central Bank of UAEFair knowledge of service standardsKnowledge of Cross SalesComputer skillsThis position is for UAE Nationals only.Required Experience:Unclear Seniority Key Skills user account,Active Directory,Customer Service,Information Technology,desk support,End user,Project Management,Phone Calls,service levels agreement,Desk Staff,Ltil,Procedures,Setup,hardware,Technical Support Employment Type : Full Time Experience: years Vacancy: 1