Head Therapist - The WB Abu Dhabi Curio Collection by Hilton

THE WB Abu Dhabi Curio Collection by HiltonThe WB Abu Dhabi Curio Collection by Hilton is the worlds first Warner Bros. branded hotel. Guests will be able to experience recognizable characters from across Warner Bros. iconic collection of film television and comics. This unique hotel is adjacent to the awardwinning Warner Bros. World Abu Dhabi theme park. The hotel will feature 257 rooms over eight levels with guests able to access a range of amenities including signature WB restaurants a premier spa and fitness club kids club family pool and an exclusive rooftop pool overlooking Yas Islands distinctive skyline.A Head Therapist is responsible for managing the spa team and carrying out treatments to deliver an excellent Guest and Team Member experience while achieving sales revenue targets.What will I be doingAs a Head Therapist you are responsible for managing the spa team and carrying out treatments to deliver an excellent Guest and Team Member experience. A Head Therapist will also be required to achieve sales targets and manage customer feedback. Specifically you will be responsible for performing the following tasks to the highest standards:Manage and carry out procedures have current knowledge of treatments and ensure all treatments comply with current legislation and company standardsEnsure client experience is proficient including bookings payments and consultation cardsInteract and communicate effectively with clients members team members guests and management teamEnsure team works to meeting department sales targets and ensure that sales are recorded accuratelyEnsure health safety and COSHH regulations are complied with and club rules are observed by members clients and guestsManage customer feedback effectively to ensure issues or compliments are escalated to enable longterm improvements in products and servicesComply with hotel security fire and health and safety regulationsWhat are we looking forA Head Therapist serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:Experience working in the spa industryRelevant qualifications for the rolePositive attitudeGood communication skillsCommitted to delivering a high level of customer serviceExcellent grooming standardsFlexibility to respond to a range of different work situationsAbility to work on your own or in teamsIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:Passion for customer serviceRelevant qualificationsWhat will it be like to work for HiltonHilton is the leading global hospitality company spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. For over a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!EOE/AA/Disabled/Veterans#J-18808-Ljbffr