Head of Support - Payment Portal

Role: Head of Support - Payment PortalExperience: 12 Years About the job Our Client is a cutting-edge payment solution provider specifically tailored for high-risk industries. We are looking for a Head of Support to join our clients rapidly growing team in Dubai. Responsibilities: Payment Traffic Optimization: Analyse and enhance payment routing strategies to maximize success rates and minimize transaction costs.Third-Party Integration: Oversee the integration of new payment solutions ensuring seamless connectivity with banks and payment providers.Team Leadership: Manage and mentor a team of payment support agents fostering a culture of continuous improvement and excellence.Technical Collaboration: Work closely with the tech department to address technical challenges perform product testing and manage the payment technical backlog.Stakeholder Communication: Serve as the primary liaison between internal teams and external payment providers handling escalations and ensuring clear communication.Documentation & Compliance: Maintain comprehensive documentation of payment processes and ensure compliance with legal and operational standards. Qualifications & Skills Experience: Minimum of 12 years in a similar role within the payments industry.Analytical Skills: Strong ability to analyse data identify trends and implement optimization strategies.Technical Proficiency: Familiarity with payment platforms such as Devcode (PaymentIQ) and Praxis including routing and fallback mechanisms.API Knowledge: Experience with APIs and system integrations is beneficial.Communication: Excellent interpersonal and communication skills capable of managing cross-functional relationships.Problem-Solving: Proactive in identifying issues and implementing effective solutionTechnical Proficiency: Familiarity with payment platforms such as Devcode (PaymentIQ) and Praxis including routing and fallback mechanisms. Key Skills Marketing & Promotions,Attorney At Law,Jni,Airlines,Art Employment Type : Full Time Experience: years Vacancy: 1