Head of Problem Management & Service Automation

A leading financial institution in Riyadh is seeking a BT Support Services Manager to oversee the provision of support services across all branches and offices. The role focuses on managing incident lifecycles, ensuring compliance with established standards, and negotiating with vendors for high-quality technical support. The ideal candidate should have experience in service management, strong analytical skills, and the ability to provide on-the-job training for staff. This role offers an opportunity to contribute to the continuous improvement of systems and processes.#J-18808-Ljbffr