Head of Policies and Procedures

<div><h3>The Opportunity</h3><p>We are seeking a highly experienced and forward-thinking<b>Head of Policies and Procedures</b>to lead the development and governance of a robust, bank-wide policy framework.</p><p>This is a strategic role reporting to the Chief Operating Officer, responsible for ensuring that all operational policies and procedures are standardized, compliant, and aligned with regulatory expectations and the organisation’s risk appetite.</p><p>You will play a key role in shaping the operating model, driving efficiency, and enabling a scalable, well-governed organisation.</p><h3>Key Responsibilities</h3><h3>Policy Governance&Framework Design</h3><ul><li>Lead the design, development, and ongoing enhancement of all operational policies and procedures</li><li>Establish and manage the<b>policy lifecycle framework</b>(creation, approval, communication, and archiving)</li><li>Define and oversee the<b>policy approval matrix</b>, including exceptions and waivers</li></ul><h3>Process Optimisation&Standardisation</h3><ul><li>Drive standardisation of<b>process mapping</b>across the organisation</li><li>Identify inefficiencies and eliminate redundancies to improve operational performance</li><li>Lead initiatives to modernise and digitise policies and procedures</li></ul><h3>Regulatory Alignment&Risk Management</h3><ul><li>Ensure all policies align with<b>regulatory requirements and corporate governance standards</b></li><li>Collaborate closely with Risk, Legal, Compliance, and Internal Audit teams</li><li>Conduct gap analysis and ensure timely remediation of policy and control weaknesses</li></ul><h3>Implementation&Oversight</h3><ul><li>Monitor policy implementation across all business units</li><li>Develop and maintain bank-wide procedures in collaboration with stakeholders</li><li>Ensure consistency, clarity, and usability of all documentation</li></ul><h3>Policy Repository&Accessibility</h3><ul><li>Manage and maintain a<b>centralised policy library</b></li><li>Ensure all policies and procedures are accessible, up-to-date, and properly version-controlled</li></ul><h3>Stakeholder Management</h3><ul><li>Work closely with senior stakeholders including COO, Risk, Legal, Compliance, Internal Audit, and Business Heads</li><li>Engage with regulators and external auditors as required</li></ul><h3>About You</h3><h3>Experience&Qualifications:</h3><ul><li>Minimum<b>10+ years of experience</b>in banking operations, governance, or process management within Saudi Arabia</li><li>Strong understanding of<b>SAMA regulations, Banking Control Law, and corporate governance frameworks</b></li><li>Proven experience in<b>process engineering or business process management (BPM)</b></li><li>Professional certifications such as<b>CBPP or CIA</b>are highly desirable</li><li>Fluency in<b>Arabic and English</b>(essential)</li><li>Strong strategic thinking and governance mindset</li><li>Ability to translate complex regulatory requirements into practical, business-friendly processes</li><li>Excellent stakeholder management and communication skills</li><li>High attention to detail with strong analytical capabilities</li><li>Experience in<b>digital transformation of policies and workflows</b>is a strong advantage</li></ul><h3>What Sets You Apart</h3><ul><li>You go beyond documentation and focus on<b>optimising and simplifying processes</b></li><li>You can balance<b>regulatory compliance with operational efficiency and customer experience</b></li><li>You bring a<b>modern, digital-first approach</b>to policy and procedure management</li></ul><h3>Why Apply?</h3><ul><li>High-impact role shaping the organisation’s operational foundation</li><li>Direct exposure to executive leadership and decision-making</li><li>Opportunity to drive<b>transformation from traditional policies to dynamic, digital frameworks</b></li><li>Collaborative and forward-looking working environment</li></ul></div>#J-18808-Ljbffr