Head of Payment Operation

We are a leading global crypto exchange with a global licensing footprint and strong growth momentum. We are hiring a Head of Payment Operation to oversee and scale our global fiat business, with a strong emphasis on operations, execution, and infrastructure build-out.This is a leadership role for someone who has deep fiat/payment operation expertise, has led large teams, and can operate at both strategic and hands-on levels in a fast-moving, regulated environment.ResponsibilitiesOversee end-to-end fiat business, ensuring operational quality, stability, scalability, and efficiency.Lead cross-functional fiat operations teams across regions.Manage merchant relationships: onboarding, integration, performance, and issue resolution.Drive API integrations with partners, PSPs, banks, and vendors.Optimize fiat on/off-ramp operations with third-party providers.Expand card payments and alternative payment methods.Build banking relationships across jurisdictions for compliance and robustness.Collaborate with Compliance, Risk, Product, Tech, and Finance on regulatory and UX alignment.Improve processes, SLAs, controls, and cost efficiency.Qualifications10+ years in payments, banking, fintech, or crypto, focused on fiat/payment operations.Prior experience at a top crypto exchange owning fiat or payments operations.Proven leadership of large regional/global teams with strong people management.Deep knowledge of payment rails, card networks, banking integrations, PSPs, and merchant acquiring.Hands-on with API integrations and payment workflows.Experience in regulated environments; crypto/digital asset background a plus.Strong stakeholder skills for partners, banks, and senior leaders.Thrives in fast-growth, high-accountability settings.#J-18808-Ljbffr