Head of Operations & AI Transformation

A leading technology-driven firm is seeking a Head of Operations & AI Optimisation to lead contact centre performance and integrate advanced AI strategies for operational excellence. The role includes managing team performance, implementing AI solutions, and ensuring high levels of customer satisfaction. Ideal candidates will have over 5 years of leadership experience in contact centres and a strong background in digital transformation and automation. This position is critical for driving efficiency in a competitive landscape.#J-18808-Ljbffr