Head of IT Governance & Quality/Delivery Excellence

We are seeking a highly experienced Delivery Excellence Lead to drive operational excellence, ensure world-class quality standards, and lead the flawless execution of large-scale, multi-million‑dollar projects.This senior leadership role is responsible for building and maturing delivery frameworks, optimizing processes, driving continuous improvement, and ensuring that all projects meet the highest expectations of quality, performance, and client satisfaction.Key Responsibilities1. Strategic Delivery ManagementDefine and execute a comprehensive delivery excellence strategy for high-value projects.Establish strong governance frameworks, methodologies, and performance standards for large, complex engagements.2. Process Improvement & Operational ExcellenceLead initiatives to improve end‑to‑end delivery lifecycle efficiency and reduce time‑to‑market.Conduct regular audits of delivery methodologies and tools, aligning them with best practices.Champion Lean, Six Sigma, or similar approaches to embed a culture of continuous improvement.3. Exceptional Quality AssuranceBuild and manage robust QA frameworks ensuring defect-free and precision-driven deliverables.Create stringent quality checkpoints and detailed quality metrics across all project phases.Drive a zero-defect mindset through proactive issue resolution and post‑delivery quality reviews.4. Performance Management & MetricsDefine and track KPIs for delivery performance, resource optimization, quality, and client satisfaction.Conduct regular performance reviews and retrospectives to identify improvement opportunities.5. Stakeholder Engagement & High-Value Client ManagementCollaborate with senior leaders and delivery teams to align delivery strategies with organizational goals.Manage relationships with high‑value clients (> $10M) ensuring clarity, expectation management, and satisfaction.Act as the escalation point for critical delivery issues.Identify and mitigate risks associated with large, complex project portfolios.Ensure compliance with internal policies, industry standards, and regulatory requirements.Lead initiatives that strengthen predictability of timelines and outcomes.Lead and mentor high‑performing delivery and quality teams with a focus on accountability and excellence.Build capabilities for managing and delivering complex, high‑value initiatives.Conduct training and workshops on delivery and quality best practices.Ensure effective use of modern delivery, QA, and collaboration tools.Recommend innovative technologies to enhance quality, automation, and overall delivery outcomes.Education & Work Experience:15+ years of progressive experience in delivery management, quality assurance, operational excellence, or related fields.Proven track record leading large‑scale, complex, multi-million‑dollar projects within IT, engineering, or business transformation environments.Strong background in building and managing delivery governance, quality frameworks, and continuous improvement programs.Demonstrated experience in managing high‑performing delivery and QA teams.Prior experience working with senior stakeholders, C‑level clients, and high‑value accounts.Experience implementing methodologies such as Lean, Six Sigma, Agile, ITIL, or similar delivery/quality frameworks.Why Join NextEra?At NextEra, we embrace diversity, inclusion, and innovation. We’re proud to be an Equal Opportunity Employer, committed to fair and respectful hiring practices aligned with the values of the Kingdom of Saudi Arabia.We offer:A culture of integrity and creativitySupport for personal and professional growthJoin us to explore bold possibilities, thrive in a dynamic environment, and reach new heights in your career.#J-18808-Ljbffr