Head Of HR Operations

HR Operations & Recruitment Manager (Visa & Compliance)Company:Synergy Management LLCLocation:UAEReporting To:Senior Management / Director – OperationsRole Type:Full-time | Managerial Leadership RoleRole PurposeThe HR Operations & Recruitment Manager leads and controls recruitment delivery, HR operations, and visa & compliance management for Synergy Management’s manpower outsourcing business. This is a leadership and control role, responsible for ensuring workforce mobilization, immigration compliance, and HR governance across multiple client accounts, while managing internal teams and external stakeholders.Key Responsibilities1. Recruitment Leadership & Workforce MobilizationLead high-volume and specialized recruitment aligned to client SLAs and visa availability.Own the full recruitment lifecycle: sourcing strategy, screening standards, interviews, offer coordination, and onboarding readiness.Build and manage recruitment pipelines locally and internationally (India, South Asia, Africa, etc.).Coordinate with overseas recruitment partners and agents to ensure quality, compliance, and timelines.Forecast manpower demand in coordination with operations and clients.2. HR Operations & Employee Lifecycle ManagementOversee HR operations for employees under Synergy sponsorship, including onboarding documentation, personnel files, attendance, leave, disciplinary processes, and exits.Ensure HR policies, practices, and documentation align with UAE Labour Law, client contracts, and internal governance manuals/SOPs.Act as the primary HR escalation point for workforce and client-related issues.3. Visa, Immigration & Regulatory ComplianceLead and control ICP-based visa operations, including entry permits, medicals, Emirates ID, visa stamping, renewals, cancellations, and status amendments.Coordinate closely with internal visa teams, PROs, typing centres, and government portals.Track visa timelines, costs, rejections, and corrective actions.Always ensure audit-ready documentation and compliance discipline.4. Governance, Risk & Cross-Functional CoordinationEnsure strict adherence to immigration regulations, labour compliance, and internal governance/approval matrices.Work closely with operations (mobilization and deployment), finance & accounts (visa cost control, payroll coordination), and senior management (risk, compliance, workforce strategy).Support internal audits, client audits, and regulatory inspections when required.Candidate ProfileMandatoryBachelor’s degree in Human ResourcesStrongly Preferred / AdvantagePostgraduate qualification such as: MBA / PGDM in HR, Operations, or ManagementMaster’s in human resources or industrial RelationsUAE-relevant professional certifications (any one is sufficient):CIPD (UK)SHRM-CP / SHRM-SCPCertified HR Practitioner (Middle East experience)Mandatory Experience7–12 years of experience in HR Operations & Recruitment, preferably within manpower outsourcing, staffing/workforce mobility, facilities management, logistics, delivery, or similar sectors.Hands‑on experience managing UAE visa processes, preferably ICP-based sponsorship.Proven track record handling high‑volume recruitment and mobilization.Strong AdvantageExperience managing multi‑national, blue‑collar and white‑collar workforce.Prior exposure to compliance audits, inspections, or governance‑driven environments.Experience leading small teams (recruiters / visa executives / coordinators).Key CompetenciesExperience in HR Operations & Recruitment, preferably within manpower outsourcing, staffing/workforce mobility, facilities management, logistics, delivery, or similar sectors.Strong operational leadership and execution disciplineDeep understanding of UAE labour and immigration frameworksAbility to manage pressure, deadlines, and multiple client prioritiesHigh attention to detail, documentation, and complianceProfessional communication with clients, authorities, and senior management#J-18808-Ljbffr