Head Hostess

POSITION OVERVIEWThe Head Hostess is responsible for overseeing the daily operations of the reception and guest welcome area within the dining hall. The role ensures that all guests receive a warm and professional welcome, while maintaining high standards of guest service and efficient guest flow. The Head Hostess supervises and guides the team of Hostesses / Receptionists, ensuring they deliver consistent service and accurate information to guests. The role supports the Reception Manager in coordinating reception operations, communication with the Assistant Managers & Supervisors across both floors and assumes responsibility for reception activities in the manager’s absence.CORE RESPONSIBILITIES1. Reception & Guest ExperienceEnsure guests are welcomed in a friendly, professional, and hospitable manner upon arrival.Maintain a visible presence at the reception area to support guest interactions and service standards.Provide guidance and information to guests regarding the dining hall concept, available vendors, services, and events.Ensure guests receive prompt assistance and a positive first impression of the venue.Handle guest inquiries, requests, and concerns professionally, escalating issues to management when required.2. Hostess Team SupervisionSupervise and guide the Hostess / Receptionist team during daily operations.Ensure hostesses maintain a professional appearance and follow established service standards.Provide support, direction, and coaching to team members to maintain excellent guest service.Coordinate hostess duties to ensure proper coverage of reception and guest assistance areas.3. Reception Operations ManagementAssist the Reception Manager in organizing daily reception operations and ensuring smooth guest flow.Monitor the reception desk and ensure all guest-related processes are handled efficiently.Ensure reception areas remain organized, presentable, and welcoming at all times.Coordinate with floor staff and management to ensure guests receive the appropriate level of service.4. Acting Reception Manager (When required)Assume responsibility for reception operations in the absence of the Reception Manager.Ensure all reception procedures, guest handling standards, and operational protocols are followed.Provide guidance and decision‑making support to the hostess team when required.Report operational updates or guest feedback to management.5. Guest Feedback & CommunicationEncourage guests to provide feedback regarding their dining experience.Communicate guest feedback, suggestions, and service improvements to the Reception Manager and management team.Support the continuous improvement of guest service standards.Experience & EducationMinimum 3–5 years of experience in hospitality, guest relations, or reception roles.Previous experience in a supervisory or team leader role is preferred.Experience in restaurants, hotels, or large dining venues is considered an advantage.Market & Industry KnowledgeStrong guest relations and customer service skills.Excellent attention to guest experience and service quality.Technical & Professional SkillsExcellent communication and interpersonal abilities.Leadership and team coordination skills.Ability to manage multiple guest interactions in a fast‑paced environment.Strong organizational and problem‑solving skills.Fluent communication in English is required.Knowledge of Arabic is considered an advantage.Leadership & Personal AttributesFriendly, professional, and approachable personality.Strong leadership and team support mindset.Ability to remain calm and professional during busy service periods.Note: This job description reflects key duties and responsibilities of the position and is not to be interpreted as exhaustive.Acknowledgement.#J-18808-Ljbffr