Head CCM Services and Lead BCO, Qatar

Head CCM Services and Lead BCO, Qatar(53345530)GCB 4Some careers open more doors than others.If you’re looking to unlock new job opportunities, look at the possibilities right on your doorstep here at HSBC.HSBC Corporate and Institutional Banking is a markets‑led, financing‑focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long‑term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking.We are currently seeking a high calibre professional to join our team as a Country Head of CCM Services & Lead BCO.In this role, you will:Ensure CCM OKRs are achieved for their respective marketLead the execution and implementation of the BCO function, to efficiently manage the underwriting process across country CIB. The BCO function to be globally leading across the bank, leveraging organizational design capabilities to optimize processes and structures.Take a lead in managing the portfolio and risk exposure partnering with banking teams and WCRM to determine and monitor risk appetiteDrive policy and procedure simplification / optimization to make the underwriting process more effective with a focus on value‑add activities and creating risk differentiated processesContinuously focus on improving the productivity of the function whilst enhancing client experienceProviding oversight to outsourced credit & capital management servicesLanding an ambitious multi‑year transformation journey within their marketImplementing the Target CCM Services Operating Model and delivering financial targets associated with its’ implementation in the marketLeading risk and control management across the end‑to‑end processManage CCM COO FRP, budgeting and planning processes for the marketLand locally the transformation and digitisation of the CCM COO journey and lead local initiatives to improve and re‑engineer processes for the marketMonitor and analyse customer feedback, identifying key areas of focus to significantly improve customer outcomes for the marketRepresent CCM Services in front of market stakeholders and at market forumUnify and provide direction to a dislocated set of smaller teams, fostering a sense of unity and purpose and embed the Target CCM services operating modelDevelop and maintain a diverse, innovation‑driven credit and lending workforce, ensuring high levels of engagement and satisfaction.Oversee and execute the delivery of CCM services in‑country (where required), ensuring alignment with regional processes and a seamless and efficient process for customersMonitor and analyse customer feedback within the market, identifying local areas of focus to improve customer outcomes while ensuring alignment with regional and global priorities.Collaborate with global stakeholders, including technology, CCM, WCRM, Legal, the global business Coverage teams, digital channels and products to implement the overall strategy for the wholesale credit and lending journey.Implement governance frameworks to ensure risks and issues related to the Credit & Lending journey are escalated to regional, and global stakeholders and resolved in a satisfactory manner. Monitor the management of financial and non‑financial risks pertaining to the CCM production in partnership with local NFR/Business Risk.Act as the local Business Service Owner for Credit & Lending across CIB, ensuring service resilience. Manage and execute local end‑to‑end processes for Credit & Lending on behalf of the CIB Business. Monitor and manage local risk and controls across the end‑to‑end controls, meeting all SOX obligations.Support the OKR, KPI and SLA management framework within the market, maintaining service management oversight pertaining to both operational and control performance across all CCM CTB & RTB services end‑to‑end.Collaborate with the CCMS Product, Design and Innovation Pillar, technology and transformation teams to execute the technology strategy for CCM, reduce legacy technologies, and drive a culture of innovation by developing cutting‑edge automation, capability, and business solutions leveraging next‑gen technologies, AI, and analytics.Manage multiple senior stakeholders with varied and sometimes conflicting agendas, effectively navigating complex situations and driving alignment.Maintain a diverse, innovation‑driven credit and lending workforce, ensuring high levels of engagement and satisfaction.To be successful in the role, you should meet the following requirements:Extensive years of experience in wholesale credit and lending, with a strong background in coverage, credit management or operationsProven track record of leading and managing teams, with experience in organizational design and strategic planning.Strong stakeholder