Guest Services Officer Communications

Guest Service Officer – TelecommunicationYou are the beginning of an exceptional guest experience. As a Guest Services Officer - Communications, you will make our guests feel welcome and reflect the exceptional experience once they arrive!What is in it for you :Employee benefit card offering discounted rates in Accor worldwide for you and your familyLearning programs through our Academies designed to sharpen your skillsCareer development opportunities with national and international promotion opportunities.What you will be doing :Effectively manage all calls to the hotel as per company Brand StandardsConsistently offer exceptional, friendly and engaging serviceTo be constantly aware of the room situation and to strive to obtain maximum occupancyTo attend to the hotel guest in all communication from inside and outside the hotelTo be aware of the hotel's security, fire and safety procedureOur commitment to Diversity & Inclusion :We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.QualificationsKnowledge and ExperienceDiploma in Tourism / Hospitality ManagementFresher or Minimum 6 months to 1 year of relevant experienceExcellent reading, writing and oral proficiency in English languageAbility to speak other languages and basic understanding of local languages will be an advantageGood communication and customer contact skillsService oriented with an eye for detailsAbility to work effectively and contribute in a teamSelf-motivated and energeticMust be well-presented and professionally groomed at all times#J-18808-Ljbffr