Guest Services Executive Spa Conrad Abu Dhabi Etihad Towers

What will I be doingAs a Spa Receptionist you are responsible for greeting and assisting clients to deliver an excellent guest and team member experience. A Spa Receptionist will also be required to manage customer feedback and be an effective sales person. Specifically you will be responsible for performing the following tasks to the highest standards:Assist guests and clients in an appropriate and timely mannerManage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and servicesEnsure client experience is proficient including bookings payments and consultation cardsAdhere to cash handling proceduresInteract and communicate effectively with clients members team members guests and management teamUpsell with latest departmental incentivesReport accidents maintenance issues or other incidentsEnsure compliance with all health and safety regulationsEOE/AA/Disabled/VeteransWhat are we looking forTo successfully fill this role you should maintain the attitude behaviours skills and values that follow:Committed to delivering a high level of customer serviceExcellent grooming standardsIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:Excellent attention to detailHigh standards of cleanlinessAbility to work in a consistently professional and helpful mannerPrevious spa experience or general spa knowledgeWhat will it be like to work for HiltonHilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!#J-18808-Ljbffr