Guest Service Specialist

Demonstrates standards in all interactions.To promote and maintain a positive working relationship at all times with all the Colleagues.To consistently offer professional friendly and warm service.To demonstrate a complete understanding of Restaurant Policies & Procedures and Service Standards as outlined by Grand Mercure Dubai City & Ibis Styles Dubai Airport.To have full knowledge of the Menu Beverage lists in your outlet and all other special promotions taking place in the hotel. Knowledge of all menu items garnishes contents and preparation methods. To be able to answer any Guest questions about menu items in an informative and helpful way.To understand shift end reports have knowledge of noncash/cash transactions and procedures for depositing monies into safe or collecting due backs.To understand how to operate all the equipment used in the outlet.To fully understand and follow the hotels recycling program and procedures.To actively participate in all health and safety procedures the entire hotel.To follow all of safety and sanitation policies when handling food and beverage.Carrying out any miscellaneous duties and responsibilities as requested by your manager pertaining to total quality service delivered in Restaurant.Follows Hotels telephone etiquette standards.Perform other duties as and when required.Additional Information :Service focused personality is essentialPrevious experience in a similar role is an assetStrong interpersonal and problemsolving abilities and the ability to lead by example.Remote Work :NoEmployment Type :Fulltime#J-18808-Ljbffr