Guest Service Call Center Agent Data Clerk

OverviewWe are seeking a friendly and efficient Guest Service Agent / Data Clerk to join our team in Dubai United Arab this dynamic role you will be the face of our organization providing exceptional customer service while also managing important data-related tasks. This position offers an exciting opportunity to work in one of the worlds most vibrant hospitality destinations.ResponsibilitiesWelcome and assist guests addressing their inquiries and requests in a professional and courteous mannerHandle check-in and check-out procedures ensuring a smooth and pleasant experience for all guestsManage reservations including bookings modifications and cancellationsPerform data entry tasks maintaining accurate and up-to-date guest records in our computer systemsProcess payments and handle cash transactions with precisionGenerate and analyze reports to support management decision-makingCollaborate with other departments to ensure guest satisfaction and resolve any issues promptlyMaintain a clean and organized front desk areaStay informed about local attractions events and services to provide recommendations to guestsAssist with administrative tasks as needed such as filing document preparation and inventory managementQualificationsHigh school diploma or equivalent; Bachelors degree in Hospitality Management or related field preferredPrevious experience in customer service or hospitality industry is highly desirableExcellent verbal and written communication skills in English; knowledge of additional languages is a plusStrong customer service orientation with a friendly and professional demeanorProficiency in data entry and computer skills including MS Office suite (particularly Excel)Ability to multitask and prioritize in a fast-paced environmentKeen attention to detail and strong organizational skillsProblem-solving abilities and a proactive approach to guest satisfactionFlexibility to work various shifts including evenings weekends and holidaysKnowledge of hospitality industry practices and standards is preferredFamiliarity with hotel management software is a plusAdditional InformationWhat is in it for you:Employee benefit card offering discounted Accor rates worldwideLearning programs through our academiesOpportunity to develop your talent and grow within your property and across the worldRemote WorkNoEmployment TypeFull-time#J-18808-Ljbffr