Guest Service Agent

OverviewNH Collection Dubai The Palm: Eclectic Elegance on Palm JumeirahFeel the ambiance at our exciting new hotel on Palm Jumeirah. Sitting on the exclusive West Beach, NH Collection Dubai The Palm gives easy access to Nakheel Mall. The 14-storey property offers 227 hotel guest rooms and suites and 306 serviced apartments. Guests are a short journey from Dubai’s top attractions, including the Burj Khalifa, Dubai Mall, and Dubai Marina. The sunset-facing rooftop infinity pool and its elegant bar and lounge create a relaxing backdrop between exploring, while the hotel’s lively sports bar offers a more stimulating atmosphere.Note: This is a hospitality role based at NH Collection Dubai The Palm.ResponsibilitiesThe primary responsibility of a guest service agent is to provide expert services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay. You will handle all guest inquiries, requests and comments promptly and efficiently, ensuring their stay is to their satisfaction.QualificationsA strong focus on customer servicePrior experience in hotel front office operations is preferredExcellent communication skills; fluency in English is requiredBe able to work shifts, weekends and public holidaysComputer skills in MS Office; experience with current Property Management Systems (PMS) is preferred#J-18808-Ljbffr