Guest Service Agent

Guest Service AgentFirst impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.What is in it for you:Employee benefit card offering discounted rates at Accor worldwide.Learning programs through our Academies.Opportunity to develop your talent and grow within your property and across the world!Ability to make a difference through our Corporate Social Responsibility activities.What you will be doing:Greet check-in, respond to requests, and settle accounts while providing exceptional service.Take the initiative to add a personalized experience.Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through upselling.Qualifications:Your experience and skills include:Service-focused personality is essential; experience is an asset.Prior experience working with Opera / Opera cloud or a related system.Fluency in English & Arabic; additional languages are a plus.Bachelor's or diplomas/certifications are required.Experience in a 5* hotel or relevant experience in the hotel industry is a must.Additional Information:Our commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.Remote Work:NoEmployment Type:Full-time#J-18808-Ljbffr