Guest Room Operations&VIP Experience Lead

<div><h3>Job Description</h3><ul><li>Oversee daily room assignments, ensuring guest preferences (room type, view, special requests) are met while balancing operational needs and maximizing occupancy.</li><li>Coordinate with Front Office, Guest Relations, and Reservations teams to manage VIPs, loyalty upgrades, and upsell opportunities.</li><li>Collaborate with Housekeeping to track room status, prioritize cleaning, and ensure timely check-ins.</li><li>Monitor room availability and work with Revenue and Front Office to optimize occupancy, including handling walk-ins and last-minute changes.</li><li>Fulfill guest requests for connecting rooms, bed types, and amenities; manage room changes efficiently with minimal disruption.</li><li>Prepare room assignments in advance, reviewing daily arrivals and prioritizing VIPs, loyalty members, and suite bookings.</li><li>Handle emergency room relocations and maintenance-related reassignments, ensuring guest communication and alternative arrangements.</li></ul><p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></div>#J-18808-Ljbffr