Guest Room Operations & VIP Experience Lead

Job DescriptionOversee daily room assignments, ensuring guest preferences (room type, view, special requests) are met while balancing operational needs and maximizing occupancy.Coordinate with Front Office, Guest Relations, and Reservations teams to manage VIPs, loyalty upgrades, and upsell opportunities.Collaborate with Housekeeping to track room status, prioritize cleaning, and ensure timely check-ins.Monitor room availability and work with Revenue and Front Office to optimize occupancy, including handling walk-ins and last-minute changes.Fulfill guest requests for connecting rooms, bed types, and amenities; manage room changes efficiently with minimal disruption.Prepare room assignments in advance, reviewing daily arrivals and prioritizing VIPs, loyalty members, and suite bookings.Handle emergency room relocations and maintenance-related reassignments, ensuring guest communication and alternative arrangements.We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.#J-18808-Ljbffr