Guest Relations Officer

Job OverviewIIQAF Group is seeking a professional and customer-focused Guest Relations Officer in Abu Dhabi to enhance guest satisfaction and deliver exceptional hospitality service. The ideal candidate will have experience in guest services, front office operations, complaint handling, customer relationship management, and hospitality coordination.Company: IIQAF GroupLocation: Abu Dhabi, UAEIndustry: HospitalitySalary: AED 7,000 – AED 7,500 per monthJob Type: Full-TimeKey ResponsibilitiesWelcome and assist guests professionally upon arrival and during their stayHandle guest inquiries, requests, and complaints efficientlyEnsure high levels of guest satisfaction and service qualityCoordinate with front desk, housekeeping, and operations teamsMaintain accurate guest records and feedback logsSupport check-in and check-out processes when requiredPromote hotel/hospital services and amenitiesResolve issues promptly to maintain positive guest experienceEnsure compliance with hospitality service standards in UAERequirementsProven experience as Guest Relations Officer, Guest Services Executive, or Front Office AgentExperience in hotel or hospitality environment preferredStrong communication and interpersonal skillsExcellent problem-solving and conflict resolution abilitiesProfessional appearance and customer-focused attitudeAbility to work flexible shifts, including weekends and holidaysProficiency in hospitality management systems preferredImmediate availability preferred#J-18808-Ljbffr