Guest Relation Officer UAE National

PURPOSE OF POSITIONTo oversee and direct all aspects of Guest Relations to maximize guest satisfaction.KEY ROLES & RESPONSIBILITIESEnsure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departureEnsure all members consistently receive all benefits and repeat guests and other VIPs receive special recognition and serviceMeet and greet VIP guests personallyLiaise closely with Concierge Butler and Raffles Inc for Hotel events restaurant promotions Limousine requirements and special VIP requests or preparations.Prepare compendiums prior guest arrival and check-into system if necessaryMaintain close contact with Airport Concierge for new arrivals and departuresUpdate and maintain repeat guest history systemPromote Inter-Hotel sales and in-house facilitiesSend prepared welcome cards and amenities to room prior to guest arrivalAttend to special requests by guestsHandle guest complaints and refer them as necessary follow up on corrective actionReview arrival lists for all arrivals and VIPs to check room allocations amenities and special requestsPrepare requisitions for amenities on a timely basisParticipate in regular meetings for all Guest Relations team members Butlers and Raffles Inc staff to facilitate communications and smooth operationsAdhere to OH&S policies and proceduresPerforms related duties and special projects assignedRemote Work : NoEmployment Type : Full-time Key Skills Bricklayer,IT Hardware,Advertisement,ABAP,Geography Experience: years Vacancy: 1