Guest Relation Hosts ( Emirati Graduate )

JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.Guest Relation Hosts (GRHs) are Employee Experience Ambassadors committed to providing a superior customer and employee experience. GRHs are the face of our Workplace and client Property team; they are expected to deliver a 5-star hotelier style service and experience to all customers clients and employees. The Guest Relation Host team is a client / hospitality service orientated function responsible for services including but not limited to hospitality and events management reception and visitor management pantry management meeting room management and client suite services.They will be instrumental in ensuring the workplace delivers a great experience for visitors and staff taking ownership of the workplace by making sure they have happy customers and visitors in their community. Guest Relation Hosts must be passionate about customer service and willing to go the extra mile to assist staff and visitors. They are brand ambassadors for JLL and our client; Guest Relation Hosts need to be confident in engaging with new customers and build relationships with existing ones curating moments of inspiration and delight across all services.What this job involves:Meeting Room and Client Suite ManagementProfessional well-groomed and well-trained staff available to meet greet and guide colleagues and clients to the respective meeting location. Visitor and client experience shall be professional warm and genuineEnsure all meeting rooms are kept clean tidy are ready for use ensure highest level of cleaning standards. Pre- checks to be conducted before every meeting including equipment and AV/ VC checksSet up and reset of internal and external meeting rooms training rooms or conference rooms. Manage rooms to be set up appropriately according to individual booking and equipment requests. Rooms should be reset as appropriate in line with daily booking schedulesIssue Resolution- resolve simple AV/ VC collaboration tools or other meeting and conference room related equipment issuesSupport and manage the meeting room booking system which includes booking all forward and same day reservations cancellations and / or amendments to bookings as per client requests (site depending) ensuring frequent communication with end user on their bookingManage catering requests AV or VC room equipment any special requirements etc liaise with FM team/ catering/ security/ any other vendors as appropriate to ensure all requests are fulfilled accordinglyEnsure meeting room booking system is up to date- details for rooms are correct assist with any booking inquiries and liaise with supporting teams if necessaryManage meeting room inventory checksAll meeting rooms consumables including F&B should be refilled and reset after each meeting where appropriateObtain all external attendee names of visitors and prepare a daily visitor arrival list for the next working dayEncourage and nudge appropriate booking behavior and provide utilization reporting including block booking no shows etcConduct regular visual checks on meeting room usage (vacant or in use) to support ad hoc analysis of bookings vs utilisationHospitality and Events ManagementManage and follow up on the event set up / run down on the respective floor ensuring everything is in order including technology assistance and all teams involved are prepped for required activitiesAssist with coordination of events: supervise the set-up / dismantling of event venues perform risk assessments. Liaise with necessary teams (security housekeeping etc) as necessary to ensure a consistent level of serviceProvide food and beverage service for external/ client suite meetings or events. Manage with Hospitality lead and coordinate with vendors if necessary for large catering functions fine dining any special requests etcSupervise and be present throughout eventAssist with any ad hoc requirements or request related to functions and eventsAssist with communications to promote confirm attendances create name badges etcAssist with any other internal events lead by business as requestedProvide team briefs for wider workplace team on upcoming events conferences client suite events to ensure up to ensure all teams are aware of activitiesReception and Visitor ManagementAlways deliver 5* customer service with a professional and presentable appearanceMeet and greet all staff customers and visitors professionally and cheerfullyEnsure reception desks waiting are