Guest Relation Agent (Hostess)

EOE/AA/Disabled/VeteransA Hostess is responsible for making the guest feel at home by extending a warm welcome assisting the guests to sit and later give them a warm send off. To assist in all ways to provide the highest degree of guest satisfaction.What will I be doingAs a Hostess you are responsible for serving guests in a friendly timely and efficient manner to deliver an excellent Guest and Member experience. A Hostess will also be required to have extensive knowledge of menu offerings. Specifically you will be responsible for performing the following tasks to the highest standards:Manage guest queries in a friendly timely and efficient mannerEnsure knowledge of menu and all productsFollow correct reporting procedures if faced with issuesPractice Hilton Grooming standards including uniform dress code cleanliness and personal hygieneAssists callers courteously and promptly taking messages as necessary which are legible and accurate passing them on to the appropriate person without delayHas a good knowledge of the restaurants sitting arrangementsComply with hotel security fire regulations and all health and safety legislationWhat are we looking forA Hostess serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:Positive attitudeGood communication skills (oral and Written)Committed to delivering high levels of customer serviceExcellent grooming standardsFlexibility to respond to a range of different work situationsAbility to work on your own or in teamsIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:Degree in relevant areaExperience in Food and Beverage department and/or industryPrevious experience of cash handlingKnowledge of Food Hygiene RegulationsWhat will it be like to work for HiltonHilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all! Required Experience:Unclear Seniority Key Skills Marketing Communication,IT Project Management,Customer Service,Agriculture,Adobe Indesign Employment Type : Full-Time Experience: years Vacancy: 1