Guest ExperienceButler Manager

Luxury service background essential ideally with previous experience of handling villas and butlers JSONObjectManage a Butler/Palace HostTeamEnergized personality that interacts with guests without effortTrack all kinds of guest preferences from several channels and sources and maintain the databasePractice hyper collaboration between all departments to ensure amazing stays of our guestsLeading the loyalty programme on hotel level (Hotel Champion for Global Hotel Alliance Discovery) including conducting hotel training and driving KPIsEnsure all guest amenity standards are in place and followed upMaintain and update the hotels VIP list.Track and analyse guest feedback and propose actions to be taken for improvement.Work with various systems at the same time (Opera PMS Outlook Message Box Anantara App Loyalty Systems Review Pro)Ensure guests are properly greeted upon their arrival especially VIP guestsEnsure guests are receiving personalized servicesDevelopment and implementation of new initiatives to improve the guest experienceTrack amenities cost and prepare monthly reportPrepare monthly reports on guest satisfaction scores and trends within the departmentEffective in handling problems including anticipating preventing identifying and solving problems as necessary.QualificationsPrevious experience in Front Office and managing Butler operationsLuxury hotel experience is mustGood Communication skillsExperience with Front Office SystemsMust be fluent in written and spoken in English and any other major languages (Russian French German Spanish Korean and Chinese)3-5years in related experience or Minimum of 2 years experience in the same role.Additional InformationRelocate to remote areaRemote WorkNoEmployment TypePart-time#J-18808-Ljbffr