Guest Experience Concierge — Hotel Entrance

Greets consistently and professionally our guest to provide a warm welcome or farewell. Assists our guests promptly enhancing our reputation for excellence and delivers courteous and efficient services in order to meet and exceed guest expectations and creates a lasting impression of warmth and hospitalityEnsures the uniform provided is kept in good condition clean presentable and ensures standards of personal appearance and hygiene are an example for the team and a professional image for our guestMaintains and ensures cleanliness is to the maximum throughout the entrance area and lobby. No clutter or other debris is found along the escorting routes or anywhere on the hotel premisesEnsure to provide prompt courteous and efficient service to all guests so as to achieve a high level of customer satisfaction through personalized service from arrival till departure and invites them to returnEnsure guests are personally greeted by name (if known) directs / escorts guests to the reception (as per LQA standards) and assists guests with directions or inquiries about hotel events functions or services to make them feel expected and welcomedMans the main entrance door to welcome and bid farewell to guests while maintaining a smooth traffic flow at curb side as well as driveway. Coordinates guests in lobby and main entrance to ensure smooth entry and exit of guests to and from the hotelOpens car doors for arriving and departing guests. Assists guests with luggage or belongings and escorts them to the lobby or any prearranged transportAssists guests in providing taxis on requestChecks the arrivals and departures reports for a better handling and anticipation of our guests needs. Maintains awareness of guest profile through Opera PMS guest historyActively elicits guest feedback and preferences regarding hotel services and ensures action is initiated on the same to maximize guest satisfactionForwards all guest complaints or problems to the guest relations managerMaintains an up to date knowledge of hotel information and local services including operating hours promotions events attractions and any allied information to supply information respond to guest queriesEstablishes promotes and maintains good public relations and enhances sales for the hotel at every opportunityRaises/Lowers national flags and/or hotel flag when requiredEnsures in liaison with the valet drivers that cars are delivered within 10 minutes upon guest requestAdheres to all company and hotel rules & regulations at all timesCooperates in the performance of any reasonable task requested by company manager executives and guestsQualifications :Minimum 23 years of previous experience in hotel industry is preferredCreative and passionate about customer serviceAble to work in a highpressure environmentAdditional Information :Visa requirements:Please note that you must be eligible to live and work in Dubai. Swissotel Al Ghurair & Swissotel Living Al Ghurair will cover visa costs and flights for selected candidates from place of origin.Our commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract recruit and promote diverse talent.Why work for AccorWe are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visitDo what you love care for the world dare to challenge the status quo! #HOSPITALITYISAWORKOFHEARTRemote Work :NoEmployment Type :Fulltime#J-18808-Ljbffr