Group Fitness Manager

OverviewThe General Manager (GM) will be responsible for all operations of the club units, with a focus on generating revenue, managing staff and operations, and controlling costs. They will oversee day-to-day operations of all teams, implement and supervise the brand’s mission/vision/values, and manage departmental KPIs. The GM works with Sales, Fitness, Admin, Maintenance and Support teams to ensure members have the tools and equipment they need and have a positive gym experience.ResponsibilitiesDrive operational excellence of the club by implementing and following standard operating procedures, and conducting self-assessments and health/safety audits.Manage, develop, coach, control and motivate the Sales Force, Group Exercise and Fitness/Personal Training teams to maintain high professional standards and achieve monthly sales and KPI targets.Implement sales and marketing strategies; analyze trends and results of local operations in conjunction with HQ.Plan to achieve divisional and personal targets, aligning with company policies, strategies and budget.Develop and implement new sales initiatives, strategies and programs to capture key local demographics.Develop, maintain and execute the marketing plan in conjunction with the sales plan.Provide and analyse daily sales reports and communicate data to superiors.Manage and administer the fitness and group exercise operations, assisting in Fitness/Personal Training activities.Maintain group exercise attendance to support retention, grow net memberships, and upsell Personal Training by staying current with trends and competitors.Analyse and optimise group exercise operations to match member flow and peak timings.Provide on-the-ground support for Group Exercise & Personal Trainers to generate leads and upsell packages.Meet with customers to discuss evolving needs and assess relationship quality with the company.Provide and analyse daily reports for Group Exercise, Fitness Training and Personal Training, and communicate data to superiors.Ensure targets are delivered through people management, performance reviews, rewards and recognition.Assess strengths and weaknesses of direct reporting teams and manage development programs accordingly.Continually develop knowledge of the business climate, applications and competition for defined geography and accounts.Assess current business distribution channels, develop and evaluate performance, and manage conflicts for alignment with territory plans.Maintain professional and technical knowledge through ongoing education and networking; participate in professional societies.Analyse, audit and forecast performance; strictly adhere to Company Policy.Assist in recruitment and ongoing training of all team members; contribute to team effort by achieving related results as needed.Qualifications & SkillsHigh level emotional intelligence and ability to manage multinational teams.Strong analytical skills, including data analysis and action planning.Strong customer service skills and ability to solve issues independently.Excellent communication and organizational skills.Sound business and marketing knowledge; ability to lead and delegate effectively.Deep Fitness Industry knowledge; reliable, flexible with a strong work ethic; passion for health and fitness.Ability to work collaboratively to achieve team/individual KPIs and goals.Demonstrated knowledge of fitness operations and trends.Requirements include:Bachelor’s degree in sports science, business administration or management3 years of experience in the same field and as a GM(Effectiveness, Efficiency, Quality, Timelines, Productivity and Performance)#J-18808-Ljbffr